Deborah Jones is proudly licensed by:

 Privacy

 Privacy -   your details are very important to me & as such are treated in strict  confidence.         

Your adviser (Deborah Jones) maintains a record of your personal profile, which includes details of your objectives, financial situation and needs.  Deborah Jones also maintains records of any recommendations made to you.

Financial Services Partners (the dealer) is also committed to ensuring the privacy and security of your personal information & adheres to the National Privacy Principles and the Australian Privacy Act.  A copy of the Privacy Statement is located on the website at www.fspartners.net.au and is available at any time by contacting Deborah.  If you wish to examine your file, please make a request in writing and allow up to fourteen (14) working days for the information to be forwarded.

Deborah (your advisor) may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material required.  If the information sought is extensive, Deborah  will advise of the likely cost in advance and can help to refine your request if required.

 Making a complaint

Financial Services Partners (the dealer) is a member of the Financial Industry Complaints Service.  If you have any complaint about the service provided to you, you should take the following steps.

1. Contact Deborah in the first instance and detail your complaint.

2. If your complaint is not satisfactorily resolved within 3 days, please contact the Financial Services Partners Professional Standards Manager on (02) 9253-8550.  Alternatively, you may put your complaint in writing and send it to our business address.  Financial Services Partners will seek to resolve your complaint quickly and fairly.

3. If the complaint cannot be resolved to your satisfaction, you have the right to complain to the Financial Industry Complaints Service (FICS).  They can be contacted on 1300 780 808.  This service is provided to you free of charge.

Stage 1 of the FICS process is where FICS facilitates discussions and negotiations between the parties.  All relevant documents are exchanged and the issues in dispute are identified.

Stage 2 is conciliation and the parties come face to face with a conciliator from the FICS national panel.  The role of the conciliator is to assist the parties to explore options for settlement of the dispute and to help parties to agree on their own outcome.

Stage 3 is where the independent adjudicator is requested to make a decision “on the papers” taking into account the relevant law, fairness and reasonableness.  If you accept the adjudicator’s decision, it is binding on the member.

The Australian Securities and Investments Commission (ASIC) also has a free call information line on 1300 300 630 which you may use to make a complaint and obtain information about your rights.